In a move set to revolutionize service availability and bolster customer experience, Tata Motors, India’s leading commercial vehicle manufacturer, unveiled a cutting-edge commercial vehicle spare parts warehouse in Guwahati. Spanning an expansive 1 lakh square feet, this first-of-its-kind integrated facility marks a significant milestone in the company’s commitment to enhancing logistics efficiency and customer satisfaction in the North East region.
The newly inaugurated warehouse, equipped with advanced digital infrastructure, serves as a strategic hub for stocking Tata Genuine spare parts catering to the entire commercial vehicle portfolio. This development promises faster turnaround times and seamless availability of spares at Tata Authorized Service Stations across the North East, ensuring uninterrupted vehicle maintenance and operation. Partnering with Delhivery, India’s premier fully integrated logistics services provider, Tata Motors leverages state-of-the-art technology-enabled warehousing and transportation solutions to optimize inventory management and streamline operations. The facility features cutting-edge storage systems, including gravity spiral and vertical reciprocating conveyors, tailored to meet diverse storage requirements.
Mr. Vikram Agarwal, Head of Spares and Non-Vehicular Business at Tata Motors Commercial Vehicles, emphasized the customer-centric ethos driving this initiative. He stated, “The inauguration of the new warehouse in Guwahati underscores Tata Motors’ commitment to enhancing the vehicle ownership experience by ensuring easy availability of spares. This facility not only enhances service quality but also strengthens our presence in the dynamic North East region.” Tata Motors offers a comprehensive range of commercial vehicles, spanning from sub-1-tonne to 55-tonne cargo vehicles and 10-seater to 51-seater mass mobility solutions. With over 2500 touchpoints manned by trained specialists, the company reaffirms its commitment to delivering unparalleled quality and service excellence, backed by easy access to Tata Genuine Parts.
